How to File a Complaint

The City of Middletown Police Department provides the public with several options for filing a complaint against a police officer for inappropriate conduct.  These investigations are primarily handled internally, with oversight from the City of Middletown Police Commission to ensure fairness and impartiality.  The Police Commission is made up of four appointed civilian police commissioners, with the Mayor serving as head of the Police Commission.  The Police Commission can receive and investigate personnel complaints directly, or complaints can be made to the police department.   

A City of Middletown Police Department Personnel Complaint form can be found at the following link:  pdf Personnel Complaint Form (1.92 MB) .  Completed forms can be sent to Lt. Jeffry Thoelen, the Bureau Commander of Operations, and be submitted in-person at the police department, via US Mail to 2 James Street, Middletown, NY 10940, or via email at jthoelen@middletownpolice.com.  A complaint can also be made to the City of Middletown Police Commission by sending an email to mayor@middletown-ny.com.

Any individual requiring immediate assistance about an incident can contact the on-duty shift supervisor by calling 845-343-3151.  A supervisor is available 24 hours per day, 7 days per week, 365 days per year.